Overview We are seeking an experienced professional to fill a key role in our organization. The ideal candidate will possess strong analytical and problem-solving skills, with a proven track record of delivering high-quality results under pressure.
This is a challenging opportunity for someone who is passionate about providing exceptional customer service and is committed to ongoing learning and development.
Main Responsibilities Functional analysis profile : a functional layer for incident analysis and support with experience in BAU teams, to be able to channel incidents, analyze them, and review them with the BAU technical team.
Requirements 4 years\' experience in maintenance of web applications based on Java, ideally on Agile methodologies
Certification in ITIL or a similar service management methodology (ServiceNow)
Demonstrated ability to lead cross-functional teams and projects
Advanced knowledge of web technologies, monitoring tools, and performance analysis
Agile frameworks (Scrum and Kanban)
User level knowledge JIRA, Confluence and Microsoft Teams tools
Knowledge of relational databases (SQL)
Good English level (C1)
Nice to Have Experience with accounting and regulatory reporting on banking applications
2 years\' experience of Service Request Manager role
Good Spanish level
What We Offer 23 days of Annual Leave plus the 24th and 31st of December as discretionary days
Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances)
Retribución Flexible\' Program : meals, Kinder Garden, Transport, online English lessons, Health Care Plan…
Free access to several training platforms
Professional stability and career plans
UST also compensates referrals from which you could benefit when you refer professionals
The option to pick between 12 or 14 payments along the year
Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)
UST Club Platform discounts and gym Access discounts
We are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with a disability certificate.
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Support Specialist • Madrid, Madrid, España