Client Response Specialist

Responsibilities

• Act as an expert regarding investment data points and calculations, answering questions and escalations from data team.
• Keep up to date on current and new financial regulations (Solvency II, MIFID II, etc.)
• Drive process improvement by applying LEAN Six Sigma tools and implementing process automation.
• Demonstrate a high sense of ownership of the issues in the data ticket queue to be responsive and provide timely updates, follow-up, expedition, and resolution.
• Prioritize issues by severity and impact.
• Understand roles, responsibilities, and expertise of internal stakeholders to expedite issue resolution. Stakeholders include all Morningstar employees whose expertise may be relevant to the resolution of a particular data question.
• Collaborate strongly with the global data teams.

Requirements :

Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

302_MstarEurServSL Morningstar Europe Services, Legal Entity Job ID REQ-