Remote Customer Service Expert - Spanish speaking

At

Nextlane

, we don’t just develop software solutions – we

create the future

of the automotive industry.

We are a company that combines

advanced technology

with a clear vision :

simplifying and digitizing

every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.

Be committed to provide an environment where you can

learn, grow, and collaborate

on projects that make a global impact.

Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.

As an Application Support Consultant, you’ll be the trusted expert who helps our clients get the most out of our products. When issues arise, you’ll investigate across applications, databases, and systems — sometimes even at the code level — to uncover root causes and drive solutions. Whether by providing timely updates, documenting solutions, or leading calls with customers to walk them through resolutions, you’ll make sure they feel supported and informed every step of the way.

This position offers the opportunity to work at the intersection of technology and customer experience, applying both problem-solving skills and communication expertise to deliver lasting value

Take ownership of support tickets for Nextlane products, applying best practices and product protocols to deliver effective solutions.

Ensure customers receive timely support by meeting service-level agreements and keeping cases on track.

Manage your backlog efficiently, balancing priorities while maintaining high service quality.

Drive results by meeting key performance standards in productivity, quality, and resolution rates.

Keep customers informed at every stage, from progress updates to final resolution, building trust and confidence in the process.

Identify, categorize, and report software bugs to development teams, helping to drive continuous product improvement.

Share knowledge and best practices with teammates, working closely with trainers and support leaders to strengthen the overall service structure.

Fluency in Spanish, along with strong written and spoken skills in English

Solid understanding of software applications, troubleshooting systems and general knowledge on this

technical toolkit

Core Web Development (LAMP(Linux, Apache, MySQL, PHP), with frontend interaction via HTML / CSS / JS.

PHP

, HTML, CSS, JavaScript,

MySQL

Backend Architecture & Logic : code structure and architecture :

Integration & Data Handling

APIs (Postman / SoapUI), JSON / XML

Interpersonal Skills :

Service-minded. Core Strength :

Strong backend fundamentals with PHP and MySQL.

Tech Savvy :

Comfortable using API testing tools (Postman, SoapUI) and familiar with MVC frameworks and OOP.

Basic frontend understanding (HTML / CSS / JavaScript) to assist with full-stack troubleshooting.