IT / OT Support Engineer

Overview IT / OT Support Engineer role at A.P. Moller - Maersk (Maersk Terminals). This is a full-time, onsite position focused on monitoring the Terminal IT Health checks related to IT infrastructure, Network, Storage & Compute, and Service Request & Incident Management L1 & L2.

Principal Accountabilities Provide end-user support services, including but not limited to Office applications, desktops, laptops, printers and mobile phones.

Provide support, conduct maintenance, resolve incidents and implement change for local IT infrastructure services and assets, requiring hands-on interaction. Including, but not limited to datacenter racks, cabling, network and server equipment.

Provide support, conduct maintenance, resolve incident and implement change for local IT / OT infrastructure services and assets, requiring hands-on interaction. Including but not limited to CCTV / Radio / OCR equipment, biometric readers, radio equipment and Vehicle Mounted Terminals.

Support the regional IT service delivery team when they require hands-on onsite IT / OT support for incident and change management.

Install and replace end-user and IT / OT infrastructure hardware devices.

Resolve incidents within agreed service levels.

Provide technical expertise for IT projects, including system upgrades, migrations, and deployments.

Perform routine maintenance tasks.

Contribute to and maintain the IT support knowledge base with detailed troubleshooting guides and solutions.

Conduct and help on Root Cause Analysis (RCA) and problem solving.

Data Center Support and maintain the datacenter, server and storage environment.

Implement and execute remote datacenter monitoring.

Resolve datacenter, server and storage incidents within agreed SLA’s.

Ensure optimum health and operation of datacenter and storage systems and environment.

Ensure full compliance to cyber security configurations and standards.

Critical Qualifications / Skills / Experience IT Engineering / Telecommunications education.

Knowledge in VMWare.

Network and communication knowledge (CISCO Certified is a plus).

ITIL Knowledge / Certificate.

Good verbal and written communication skills in English.

Learning & Career Opportunities In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas :

Secure network infrastructure based on SDWAN definition

Data Center infrastructure

Work with regional (AFR & EUR) and global teams across the globe

Relevant next career steps Project Management

Service Management

Business Analyst

L3 Support

Regional Global Support

Equal Opportunity Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact

Seniority level Not Applicable

Employment type Full-time

Job function Information Technology

Industries Transportation, Logistics, Supply Chain and Storage

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