Desk Side Support Engineer

Role : End User Computing (Desktop Analyst) L1-Onsite services

Experience / Skills :

• 2-4 years of experience in Onsite support
• Strong working knowledge of Windows 10 / 11
• Manage Desktop Devices (hardware, software and connectivity) incidents

through to resolution.

and standard office applications) support and maintenance on Desktop (Field

Users) Devices for their entire lifecycle (including the remote management of

Desktop Devices using appropriate tools).

the Desktop, to include, but not limited to, patch updates, hardware

replacements, with spares provided by vendor.

and outlook.

support.

and advice Customer of any potential user training requirement and

automation.

image.

resolution.

take appropriate action in the event of non-compliance with security

requirements

at the site for all IT related issues if no other IT support team unavailable like

for MI calls.

Request and related activities like spare and buffer stock management

tablets