Catering Sales Manager - Four Seasons Hotel Madrid

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.

About the role

At Four Seasons Hotel Madrid, we are looking for a passionate Catering Sales Manager. Reporting into the Director of Catering Sales, you will be responsible for booking a variety of event business and coordinating with all department staff involved in fulfilling the needs of events and guests. You will prospect, sell, plan, and service both corporate and social events while upholding food and service standards and maximizing revenue and profit potential.

What you will do

• Actively prospect and solicit, develop, and maintain local corporate event accounts through telephone, personal sales calls, trade shows, and on-site entertainment.
• Demonstrate appropriate timeliness in getting proposals to client.
• Assist with all inquiries within the sales, marketing and catering department, including assistance with high telephone volume and walk-in site inspections.
• Research new market opportunities and develop strategies to penetrate companies or organizations likely to produce business for the hotel, and to invite potential users to tour the property and conduct individual tours, highlighting the facilities and services and achieve maximum revenue / profit potential while satisfying client needs.
• Coordinate the sales efforts between sales department and catering to ensure proper utilization of function space to yield maximum revenues.
• Maintain knowledge of hotel facilities, bedrooms, capacities and dimensions of meeting spaces.
• Continuously update Golden Sales & Catering with the events information (room hire, catering services and menus).
• Prepare Banquet Event Orders and issue them as per Four Seasons standards.
• Attend the BEO meeting with hotel staff.
• Attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Be the liaison between the client and the hotel for all client needs (catering and events, audio visual, transportation, off-site event recommendations).
• Ensure and supervise the successful execution of the event in compliance with Four Seasons standards.
• Communicate to, coordinate and motivate all other departments so all client needs are exceeded.
• Find solutions to the inevitable challenges and glitches that arise while the clients are on property.
• Enhance all food and beverage programs, Audio Visual and room hire for each client by upselling additional services in order to maximize revenue.
• Maintain accurate revenue for all streams in Golden Sales & catering for precise weekly and monthly forecasts.
• If required by Director of Catering, contribute to the preparation and analysis of the Event services weekly forecast and month end financial summaries.
• Achieve yearly personal and team sales booking goals.
• Ensure accuracy of Banquet Checks and provide bill review on completion of each program.
• Facilitate and monitor training of catering trainee, catering coordinator, catering executive and new team members.
• Contribute to the preparation and analysis of the event services weekly forecast.
• Wedding Prospects with high contract conclusion percentage.
• Sales calls for wedding agency / planners and maintain relationships with them.
• Maintain a competitive edge over the competition by consistently developing new menus, theme party ideas and new ways to attract new and repeat business.
• Perform other tasks or projects as assigned by Director of Catering.

What you bring

What we offer

Schedule & Hours

#J-18808-Ljbffr