Logistics Service Coordinator

Overview This role coordinates and executes the customer orders in accordance with their requirements and / or procedures based on PSA BDP Ethics.

Responsibilities Contact with the dedicated customer for instructions / reminder

Processing of agent and early warning messages(network contact)

Communicate information to customers and partners in parallel

Handling of anomalies / disputes

Proposal for corrective and preventive measures

Contact with the warehouse and other subcontractors

Duty to inform and advise the customer on the formalities of international movement of goods

Duty to communicate the information of the files in charge to his hierarchical manager

Monitoring the quality of service center services.

Create SOP’s when require to support the offshoring process.

Trouble shooting to proactively find suitable solutions in time and manner to the customer.

Requirements 2-3 years of experience of logistics and forwarding operations / regulations and documentation or Degree in Logistics

Preferable a professional degree by a licensed educational institution specialized in logistics and forwarding.

Computer literacy with Microsoft Software applications and / or other market leading software applications.

Good communication skills in English (B2 level mínimum)

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