Global Customer Experience Specialist

Overview Customer Service Associate Role

We are seeking a skilled and dedicated individual to join our team as a Customer Service Associate. As a key member of our global support team, you will play a vital role in providing exceptional customer experiences across various channels.

Responsibilities Provide multilingual support via phone, email, and chat in German and English.

Maintain comprehensive product knowledge to effectively address customer inquiries.

Document customer interactions and maintain accurate records in our database.

Collaborate with cross-functional teams to resolve complex customer issues.

Identify and report customer feedback trends to enhance our products and services.

Qualifications Fluency in German (verbal and written) is essential, while proficiency in Spanish is a plus.

Excellent communication and interpersonal skills are necessary for delivering exceptional customer experiences.

Strong problem-solving and analytical abilities are required for addressing unique customer needs.

Ability to work well under pressure and handle multiple tasks simultaneously.

Prior customer service experience is advantageous but not mandatory.

Benefits A dynamic work environment, opportunities for growth and development, and a competitive compensation package that reflects your value to our organization.

#J-18808-Ljbffr