General Manager

Join to apply for the General Manager role at The Social Hub (B Corp)

Join to apply for the General Manager role at The Social Hub (B Corp)

Your mission should you choose to accept it…

You’re a true team player and captain – driving the daily operations of The Social Hub Madrid. You oversee the implementation of operational procedures including conversions. You manage and lead your teams toward quality and great financial results. You’re that enthusiastic leader, who helps out and directs the teams to build, maintain and develop a vibrant community. You do this by being commercially driven and able to implement new ideas.

At the same time you're down to earth, managing a P&L and ensuring processes and efficiency are part of the daily routine. You’re driven to support and challenge the brand propositions through sharing best practice revenue generation, profit conversion, guest satisfaction, and team member retention.

In case you don’t know who we are :

Known for being the rule breakers in hospitality, TSH is a fun, creative, and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act, and think like a hotel, but instead, we offer a lot more. Think student accommodation, long and short-stay options, gyms, talks, events, rooftop bars and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, and with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What you’ll do :

• You’ll develop the business plan and implement strategies where key hotel metrics are identified, communicated, and delivered.
• You’ll maximize overall performance; sales and profit, brand awareness, brand reputation, business opportunities, team productivity, performance, and, above all, guest love.
• You’ll own the full P&L; setting a budget, managing actuals and assuring forecasts, and controlling and reporting on all areas of the business.
• You’ll review and optimize business activities, processes, and ways of working – driving financial performance and adding value.
• You’ll partner with key stakeholders, effectively managing and reviewing the life cycle of the team; fostering a culture of trust, collaboration, inclusion, guest focus, and fun.
• You’ll deliver on compliance with all legislation and due diligence requirements, ensuring they are documented for internal and external audits.
• You always deliver the highest levels of community service experience.

Who you are :

What we offer :

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion, or culture. Your authenticity keeps our team diverse. Come as you are. Seniority level

Employment type

Job function

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