Export Customer Service
Responsibilities and Duties :
- Coordinate with shippers and truckers for the export of shipments
- Process of shipment includes arranging for pick-up or inland transportation, booking and
forwarding
Prepare document including bill of lading, invoicing, certificate of origin, export declarationor AES, and follow-up with tracking and tracing to final destination
Maintain SOP (standard operating procedures) and customer profiles including key contacts,special requirements, contract rates and preferred routings, services and carriers and / or
Airline drawing
Attend operations meetingsBehavioral / Technical Competencies :
Interpersonal Skills : Client / customer interface.Trustworthy and ReliableAttention to detailMotivatedMust enjoy practical and methodical workBe honest and reliableHave good hand-eye coordinationBe able to work quickly and safelyHave good personal hygieneHave good communication skillsMust be able to work as part of a team.EngagingGeneral : The duties and responsibilities as detailed above may change and evolve over time. You may therefore be expected to perform duties outside of this current scope from time to time and or on an adhoc basis.
Qualifications :
Matric (essential)2+ years of experience in air freight or export shippingBasic knowledge of Administration Regulations (FAA, FMC, EAR, Hazmat) and othergovernment agency requirements
Good working knowledge of domestic and international geography including countries andmajor cities