System Engineer (User Management) – (Hybrid)

Overview As you contemplate your future you might be asking yourself whats the next step? Start your journey with us

Were seeking an experienced System Engineer to join our Corporate IT Services team in Barcelona to provide the highest level of user experience Our goal is to achieve the same level of user experience that users have in their personal lives Provide the best servicesfeatures and tools to improve our internal support to employees in four areas : support user management procure desk and endpoints amp; apps management If youre ready to soar were ready to take you there

Why eDreams ODIGEO

Join the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe

Millions of customers every year across 44 markets 5 brands 7M members in Prime

More than 100 million searches per day Up to 6 billion daily AI predictions(e1)

Over 1700 employees More than 60 different nationalities from all continents 99 permanent contracts 36 average age

Were the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe We are a tech company revolutionising the travel booking experience through our consumer insight innovative technology market leadership and Prime the worlds first travel subscription program

What you will do The Roles Key Responsibilities and Tasks

As an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the global company project and its customers As a System Engineer in the Corporate IT Services team you will be in charge of :

Provide Level 2 support for end users focusing on identity management issues

Assist in identifying and implementing automation opportunities

Provide technical information analysis and recommendations to leadership

Analyze and tune system performance capacity and functionality of complex systems

Review methods and procedures to ensure data integrity protection and security standards

This area is responsible for all user management support starters and leavers process credential and access management as well as the daily operations and developevolve the UM service implement initiatives to improve service end to end responsibility of the full stack based on defined KPIs and SLAs

What you need to succeed Good to have

Bring your unique perspective speak up and offer disruptive solutions Youll have the opportunity to learn and grow while making a real impact on our team Heres what you need to succeed :

Higher vocational training Minimum experience of at least 2 years in Service Desk High level of spoken and written English it is the language of communication of our customers level test will be done Technical IT background Experience on user management technical skills Knowledge of identity management technologies examples : ADGOOGLESAILPOINT Good analytical and problem solving skills Strong communication skills especially when explaining technical information Good time management skills to meet users needs and problems Passion for technology Experience on automation and coding Knowledge of Sailpoint identity and access management technology

What’s in it for you? The best talent deserves the best benefits

At eDO we want you to be a part of our success story and great culture

Heres what we offer :

A rewarding Compensation package Prime Plus membership competitive salary and benefits package including flexible benefits performancebased bonuses birthday day off discounts and partnerships relocation support and the possibility of choosing your equipment and even better keeping it for free after 3 years Continuous learning to fuel your growth and explore new horizons Learn and grow with free Coursera access soft skills workshops tech training leadership development and more Plus enjoy a great onboarding program Grow opportunities to empower your career and unleash your potential Personalised career paths and the eVOLVE Program will help you discover grow and thrive Internal mobility opportunities let you pursue horizontal career changes and promotions Your Wellbeing is our priority Embrace Freedom and Flexibility At eDO we value flexibility employee care and transparency We offer a hybrid homeoffice model focused on outcome not timeinseat Youll be able to find the right workpersonal life balance that suits you best Work hard party hard We believe in having fun and connecting with colleagues Join eDO for afterwork events padel tournaments parties and more Create communities based on your passions like sports and music Come to work as you are with no dress code and enjoy free fruit coffee and tea at our offices Enjoy a dynamic and healthy environment Be innovative take risks and share your ideas Our diverse and openminded teams support high performance learning and growth Youll work in an Agile mindset environment with recognition at our core

Wanna take a peek into what its like to work at eDO? Follow us on and discover more about life at eDO

If you are ready for a career opportunity with unmatched benefits continuous learning and a supportive worklife balance look no further Take your career to new destinations by applying now and help our diverse inclusive and passionate team shape the future of travel

now

We are an equalopportunity employer and value diversity at our company We do not discriminate based on race religion colour national origin gender sexual orientation age marital status or disability status Our people are the key to our success Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation Dont meet every requirement? If youre excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless

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