Support engineer

Company Description At Cognizant Netcentric, we come to work every day with the mission of leveraging cutting-edge technology to create memorable digital experiences for the world’s leading brands. And we do it as a diverse, global community of over 1500+ Adobe experts collaborating across countries, cultures, languages and technologies. We’re energized by an inclusive and responsive organizational culture that brings together the entrepreneurial spirit of a startup with the resources, growth opportunities and stability of a larger global organization. Holacracy is the cornerstone of how we work and collaborate, empowering every individual with the power to make an impact within our organization. All this encourages us to learn and grow as individuals, and unite as a team to build innovative digital experiences that touch people’s lives. If you love to innovate and collaborate within an ambitious team, continue reading. Who are we looking for? We are looking for a Support Engineer who is used to keep the customer satisfaction at the highest level. You want to be a Netcentric ambassador and provide to our customers excellent support experience. You are a good fit if you consider yourself a good learner and a team player who is looking forward to achieving goals together with a team. Handling multiple urgent issues in parallel is something you can deal with. This position is not based remotely. Please apply only if you are based in Madrid. Desired Skills and Experience Customer and business support experience in software applications and testing methodologies Understand customer needs and put yourself in the customer’s shoes and guide his expectations AEM knowledge and experience Familiar with basic web architecture and infrastructure and protocol (you understand concepts like request and response, headers, cookies, etc.) Ability to collect use cases and convert them into technical issues Communication and interpersonal skills to lead customers in urgent or critical situations By monitoring the alerts and notifications, you can respond according to the event management strategy Flexible and you can adapt to the specifications of a new customer Strong verbal and written English language skills ITIL best practices Perform standard maintenance tasks, performance tests, and log analysis on business-critical customer systems Basic Linux skills, you can run simple scripts, check system status and execute a detailed runbook Hands-on experience with any kind of content management (including open source) Task management, bug tracking, and wiki-based documentation tools like JIRA Flexibility to acquire knowledge based on the project needs Eligibility to work within the EU and / or Switzerland Strong verbal and written English language skills On-site work from our Madrid office is required 3 days per week What makes us smile when looking at your profile... With good training delivery skills, so you can teach clients and colleagues in an interesting and meaningful manner Familiar with HTML5, CSS, and Java Additional language skills would be an asset At Netcentric you get : Permanent contract 30 working days of vacation Flexible working hours Recognition bonus system Private health insurance Apple work equipment WFH equipment + welcome package WFH monthly expenses compensation Access to Udemy courses Adobe certification Sponsored gym membership Tax-free benefits (ticket restaurant, kindergarten and transport) A dynamic and international team Everyone has a voice; we are a Holacracy organisation At Cognizant Netcentric, we embrace an inclusive workplace, one where diversity is not just respected but celebrated. We do not discriminate based on age, gender, race, religion, sexual orientation, disability, or any other protected status. Our doors are wide open to all those who meet our high standards, and we cherish the distinct individuality and unique perspectives in our teams. We firmly believe that a diverse and equitable workforce is the catalyst for groundbreaking innovation, boundless creativity, and seamless collaboration. We are aware of bias and have established clear criteria to take them out of the decision-making process, ensuring all qualified applicants will receive consideration for employment.