IT Specialist Iberia

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Responsibilities

• End-User Support : Provide responsive and professional technical assistance to internal office users and retail staff, handling a variety of hardware, software, and connectivity issues.
• Hardware & Software Troubleshooting : Diagnose and resolve issues with Windows and macOS operating systems, Microsoft Office applications, and various business-specific software. Support for Apple products, including Macbooks, is also required.
• Network Support : Assist with basic network troubleshooting, including supporting Cisco Meraki systems and other network-related issues as required.
• Incident Management : Manage and resolve support tickets within established SLAs, escalating more complex issues to the Managed Service Provider or internal IT Service Managers as necessary.
• Onsite Presence : Maintain a strong onsite presence, providing face-to-face support and ensuring the smooth operation of IT systems in the office environment.
• Escalation Handling : Effectively handle escalations, ensuring issues are prioritized and communicated to the appropriate teams or individuals for resolution.
• Collaboration : Work closely with the IT Operations team, including external Managed Service Providers and IT Service Managers, to ensure comprehensive support and seamless operations.
• Documentation : Maintain accurate records of support requests, resolutions, and processes to improve service delivery and support knowledge management.

Qualifications & Skills

Job Details

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