Support Engineer (Remote)

Are you a M365 Support Engineer seeking a new interesting challenge ? If your answer is yes, it's your lucky day so keep reading, it can be just what you're looking for !

WHAT WILL YOU DO?

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks :

End to end Exchange Service Management Including Exchange Online with SLA and KPI reporting, various exchange policies management, monitoring, governance, security controls and administration

Ability to manage 24x7 Critical Situation for any Exchange (Onprem / Online), Service health or unavailability related P1 issues

Ability to Provide Service health level, Operational level, Performance level, Scalability level guidance and reviews

Technical advisory on messaging area, Working with customer on any technology level planning related to messaging

Working and Co-ordination with Microsoft Premier support on Services, hotfixes, patches etc

Managing new features and releases, impact analysis, testing, issue user advisory for new feature rollout

Develop automation scripts , test and deploy and KPI reporting on such initiatives

Create and manage recipients, mailboxes, Shared mailbox, mailbox access, mailbox size, mail archival & features

Manage Distribution lists, and Security group management via M365 admin portal

Should have knowledge and good exposure in Exchange Online Migration from On-premises ( Exchange 2010 / 2013 / 2016 ) using Hybrid Configuration Wizard or 3rd Party tools

Ability to work on 3rd party migration tools like Quest on Demand or BitTitan

Deep Understanding of Email Gateway , Centralized / decentralized Mail Transport , EOP & MRS Proxy

Should have good understanding on messaging troubleshooting

Installation and configuration of Azure AD Connect / Windows AD GPO / Mail Transport

Should have good knowledge and exposure on D LP / EOP / eDiscovery / Conditional access / ATP

Ability to develop PowerShell script for task automation

Outlook Client Management

SSL Certificate management

DAG Management

SMTP relay agent management

Patch Management of Exchange Onprem servers

Archiving & Journaling management