Onsite Support Engineer Role In Madrid

Onsite Support Engineer (Windows / Linux, Intune, MDM) – MadridLocation : Madrid, Spain (Onsite)Type : Permanent, Full-TimeAbout the RoleWe're looking for a reliable, hands-on Onsite Support Engineer to join a global IT operations team based in Madrid.This role is ideal for someone who enjoys solving technical issues face-to-face, managing modern endpoints, and supporting a diverse Windows, Linux, and macOS environment.You'll be the local go-to person for escalations, device management, and IT performance — ensuring employees stay productive and supported.Key ResponsibilitiesServe as the escalation point for complex technical issues and ensure SLA compliance.Perform OS patching, updates, and security hardening across Windows, Linux (Ubuntu / Red Hat), and macOS .

Troubleshoot advanced OS, hardware, enterprise applications, and network-related issues...Support Intune / MDM environments and manage MDM configurations.Handle laptop onboarding, offboarding, and local IT asset management.Manage and support Microsoft 365 , Azure AD, endpoint security tools, and identity administration.Coordinate with global IT teams on incident resolution and service improvements.Required Skills & Experience2–4 years of IT Support, Desktop Support, or Field Engineer experience.Strong troubleshooting skills across Windows, macOS, and Linux (Ubuntu / Red Hat) .

Hands-on experience with Intune , MDM platforms, and endpoint-management tools.Experience with Microsoft 365 , Azure AD, authentication, and security baselines.Familiarity with PowerShell, Jamf, SCCM / Endpoint Manager (preferred but not required).

Solid communication, customer service, and coordination skills.Why This Role Stands OutWork with international IT teams and global infrastructure.Opportunity to support multi-OS environments with modern device-management tools.Collaborative onsite role in Madrid — high visibility and real ownership.Stable, permanent position with long-term growth potential.If you enjoy solving technical challenges, supporting people directly, and working in a modern IT environment, we'd love to connect with you.