Business Intelligence Executive - Minor Hotels Eu&Am - Madrid - (Madrid)

Empresas : Minor Hotels Europe & Americas

Overview What will be your mission? He / she will be responsible for managing Commercial & Operational reports to deliver outstanding customer service, monitor the performance of group sales segments (MICE events, congresses), and oversee the efficiency / operations of our contact centers, which are key channels within the company. Will report to the VP of Operational Excellence Analytics within the Business Intelligence Team.

What will you do? Deliver existing reports that support the business in group sales and contact centers.

Improve and develop reports with new content tailored to business needs.

Support group segment sales and operational KPIs for contact centers.

Collaborate with the Business Intelligence team to develop and enhance reports and tools.

Develop and implement procedures to ensure report quality.

Ensure trustworthy information and establish data validation procedures.

Support the implementation of the company's Business Intelligence strategy.

Experience At least 1 year of experience working with SQL (BigQuery Google Cloud is a plus).

At least 1 year managing reservation data for forecasting and estimations.

Qualifications High school diploma (Engineering, Economics, Mathematics, or similar).

Master's in data analytics, revenue management, or Big Data is a plus.

Fluent in both Spanish & English.

Preferred Skills Knowledge and comfort with tools such as BigQuery, PowerBI.

Knowledge of programming languages : Python and / or R.

Results-driven with attention to quality.

Data-oriented personality.

Ability to identify and resolve problems efficiently.

Excellent management and organizational skills.

Ability to work independently and as part of a team.

Excellent leadership, interpersonal, and communication skills.

Why choose us? At Minor Hotels Europe & Americas, we are committed to shaping exciting careers worldwide and fostering cross-cultural experiences. Our journey is fueled by passionate teams who enjoy inspiring benefits such as :

Global experience with a diversity of 150 nationalities.

Career development opportunities with national and international challenges.

A wide range of training programs to enhance your skills.

Wellbeing initiatives, including flexible working conditions.

Recognition programs, including Memorable Dates.

Contributing to sustainability and volunteering initiatives.

Team member rates, promotions, and exclusive benefits at our hotels worldwide through our loyalty program.

Requisitos : J-18808-Ljbffr

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