Product Onboarding Specialist DACH Market

Hello!

At Factorial , we believe that when our people grow, we all grow.

We’re on the lookout for our next Onboarding Specialist – DACH Market to elevate how new customers experience and activate Factorial.

If you love helping people succeed, enjoy digging into processes, and want to have real impact—this is your chance!

Even if you don’t meet every single requirement… we’d still love to hear from you.

Are you ready for the challenge?

As an Onboarding Specialist , you’ll guide new customers through their Factorial journey—making sure they’re confident, supported, and fully set up to get the most out of our platform.

You’ll be the bridge between clients, Product, Sales, and Customer Success—turning insights into better experiences and helping shape how our product evolves.

What You’ll Be Doing

• Welcome and onboard new DACH clients through video calls & email
• Build a personalized onboarding journey shaped by each customer’s need
• Understand how our clients work - and help translate their processes into Factorial
• Spot challenges, identify opportunities, and share insights to improve the experience
• Collaborate closely with Sales, Product, and CS teams to continuously enhance the client journey
• Help define and scale onboarding processes that make the experience smoother and faster

What Success Looks Like…

Your Profile

You’ll be a great fit if you…

Perks of being part of our team

Structured career paths to support your professional growth!

Transparent salary grids from 25.000€ to 30.000€ OTE .

Relocation Package if you relocate to Barcelona from abroad!

Is this you_?!_ Come rock the world with us!

About us

Factorial is an all-in-one HR software company founded in 2016. We help SMEs automate HR workflows , centralize people data , and make better business decisions . Today, we serve thousands of customers in over 60 countries and have a diverse team of +1,300 people across Barcelona, Brazil, and Mexico.

Our Values

We #betonpeople

#LI-AB1