Digital Data Expert

Overview At ING we are looking for Customer Journey Expert Data Oversight Delivery Area. Your role and work environment : We are looking for a talented and enthusiastic Customer Journey Expert to join our Data Oversight Delivery Area Team of Data Management Tribe Spain. The responsibility of this team is to ensure delivery and compliance with regulatory reporting obligations and global initiatives delivering high quality developments based on Agile Methodology. Making things happen helping others be successful always being one step ahead—that's our DNA.

Your key responsibilities :

Responsibilities As a Customer Journey Expert in Regulatory Data you will provide a broad knowledge on ING products services channels and Regulatory Reporting.

You are part of the delivery team to define functional requirements participation in testing and support before the Go-live.

You control the process of Regulatory and Global reporting, solve the incidents in case of errors, provide the information and help to the support teams or the providers.

You identify the products or services that best meet the customers stated needs, use personal expertise to propose quantities and product configurations. You represent the voice of the internal customer improving the processes.

You are responsible for improving the service with an end-to-end mindset for the day-to-day performance for building reliable business operations and services and for connecting it with internal or external parties.

You work with Risk Compliance and Legal stakeholders to make sure our products and services comply with regulation and policies.

What we are looking for :

Qualifications / What we look for Master or bachelors degree with 3 to 6 years of experience managing complex projects.

Ability to translate customer feedback into improvements of our digital journeys.

IT affinity : understand how the customer journeys connect to the underlying IT landscape including dependencies on components owned by other Tribes; communicate with and where necessary challenge the IT developers and architects.

Strong effective presentation skills.

Excellent communication skills, able to communicate with both technical and non-technical audiences.

Fluency in English and Spanish is required.

Remote collaboration : adept at collaborating with team members in different time zones and cultural backgrounds.

Cross-Cultural sensitivity & empathy.

Adaptability, prioritization, risk management, deadlines management, stakeholder management, and problem-solving skills.

Experience in risk identification and mitigation in offshore setups.

What do we offer The time you spend at work, the challenges you face or the lessons you get are important. At ING we want your work to fulfill you in every way and we take care of the smallest details.

Be flexible my friend. Our model is based on flexibility and accountability. You determine together which days you work at home and which you come to ING MAD to offer your best.

Restaurant card to simplify lunch decisions.

Flexible remote / work arrangements and location support.

Health and life insurance for you and your family.

Flexible remuneration with access to services such as nursery, transport card, and training aids.

Free company shuttle with six routes to Madrid offices.

Banking benefits and favorable mortgage conditions after six months; pension plan after one month.

Well-being programs : 360 care, on-site physiotherapy, runners club, clinics with professional athletes, Gympass, and employee networks (Rainbow Lions, Leonas).

Get to know Us : We are a team of more than 1600 people, sharing one idea : helping our clients create a better future by providing the tools they need. A fully online