Digital Innovation Specialist

Job Title : Digital Data Expert

Overview At ING, we are seeking a talented and enthusiastic individual to join our team as a Digital Data Expert. This role involves ensuring delivery and compliance with regulatory reporting obligations and global initiatives, delivering high-quality developments based on Agile Methodology. As a key member of the squad, you will provide broad knowledge on products, services, channels, and Regulatory Reporting. You will be part of the delivery team to define functional requirements, participate in testing, and support before the Go-live. You will control the process of Regulatory and Global reporting, solve incidents in case of errors, provide information, and help support teams or providers. You will identify products or services that best meet customer needs, use personal expertise to propose quantities and product configurations. You will represent the voice of the internal customer, improving processes. You will be responsible for improving service with an end-to-end mindset, day-to-day performance, building reliable business operations, and services, and connecting it with internal or external parties. You will work with Risk, Compliance, and Legal stakeholders to ensure our products and services comply with regulation and policies.

Key Responsibilities Define functional requirements

Participate in testing and support

Control the process of Regulatory and Global reporting

Solve incidents in case of errors

Provide information and help support teams or providers

Identify products or services that best meet customer needs

Use personal expertise to propose quantities and product configurations

Represent the voice of the internal customer

Improve processes

Responsible for improving service with an end-to-end mindset

Day-to-day performance

Building reliable business operations and services

Connect with internal or external parties

Required Skills and Qualifications Master's or Bachelor's degree with 3-6 years of experience managing complex projects

Ability to translate customer feedback into improvements of digital journeys

IT affinity : understand how customer journeys connect to the underlying IT landscape, incl. technical dependencies on components owned by other Tribes; communicate with, and where necessary challenge, IT developers and architects

Strong effective presentation skills

Excellent communication skills : ability to communicate with both technical and non-technical audiences

Fluency in English and Spanish is required

Remote Collaboration : adept at collaborating with team members in different time zones and cultural backgrounds

Cross-Cultural Sensitivity & Empathy : aware of cultural differences within the offshore team fosters a positive and harmonious work environment

Adaptability : flexible and adaptable to changing circumstances and time zone differences

Prioritization : strong prioritization skills and ensure the team focuses on delivering high-impact results

Risk Management : identifying potential risks in an offshore setup and implementing measures to mitigate them ensures smoother project execution

Deadlines Management : efficiently managing time and deadlines to keep the development on track and deliver the product within scheduled timelines

Stakeholder Management : engaging and managing stakeholders effectively for successful project outcomes

Problem-Solving : strong problem-solving skills enable to address challenges and obstacles that may arise

Benefits Restaurant card

Health insurance for you and your family

Life insurance

Flexible remuneration model

Free company shuttle

Banking benefits : special loans with more beneficial conditions and mortgage conditions after 6 months working at the

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