GCC Sales Manager- Four Seasons Hotel Madrid

GCC Sales Manager - Four Seasons Hotel Madrid

Join to apply for the GCC Sales Manager - Four Seasons Hotel Madrid role at Four Seasons Hotels and Resorts.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Location

Four Seasons Hotel Madrid is a historic landmark in the heart of Madrid. A short walk from key attractions, it features rooftop dining by Dani García, Isa restaurant, a four-level Wellness Centre with a sun-splashed pool terrace, and more.

The Role

We are currently looking for a talented GCC Sales Manager based in Madrid to promote and sell to all GCC market segments representing Four Seasons Hotel Madrid. Responsibilities include prospecting, securing business, and meeting sales quotas. The candidate should be able to solicit group travel and transient business and promote / sell to group and leisure markets within the defined geographic region. Generate awareness through direct client engagement, phone outreach, direct sales calls, tradeshows, and networking. Ensure sales activities and group bookings are coordinated with transient demand to maximize revenue per available room. Work closely with Sales, Marketing and Revenue teams to secure leisure and group business to meet budgeted goals for the property.

This position is a Public Ambassador for Four Seasons Hotels and requires independent judgement and discretion when handling confidential information. The ideal candidate is a current Sales Manager with luxury hotel sales experience, with a minimum of 4 years in Sales and Arabic language proficiency. A Hospitality Management Degree is preferred but not essential with relevant experience.

Key Elements

• Develop and maintain strong relationships with agencies, government and royal affairs clients, serving as the main contact for key accounts.
• Proactively manage all sales activities related to the GCC market and segments, including inquiry handling, contract negotiation, proposal development, and closing.
• Coordinate with internal departments to ensure flawless execution of group bookings, VIP visits, and government events.
• Create, maintain, and analyze sales reports and forecasts to support planning and revenue goals.
• Attend sales meetings, trade shows, and networking events to promote the hotel’s GCC business (government and royal business included).
• Maintain organized client files, ensuring compliance with Four Seasons documentation standards.
• Monitor and follow up on amenity arrangements, reservation upgrades, and special client requests to ensure satisfaction.
• Work with the Commercial Director to develop segment-specific marketing strategies and promotional campaigns.
• Maintain flexibility in work hours and travel as needed; ensure high service standards and guest satisfaction across the sales process.
• Stay updated on hotel promotions, services, and events relevant to the government market.
• Handle purchase orders, office supplies, and collateral following company procedures; maintain a professional office environment.
• Maintain confidentiality of sensitive information and follow Employee Handbook policy details.

Our Ideal GCC Sales Manager candidate will have

Seniority level

Not Applicable

Employment type

Full-time

Job function

Industries

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