Assistant Housekeeping Manager

POSITION SUMMARY

Assistant Housekeeping Manager owns the guests experience in Staterooms, offering a seamless execution of premium service coordinating and overseeing Stateroom Attendants work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works in conjunction with the Housekeeping Director to coordinate, schedule, and supervise the day-to-day activities of the stateroom, public areas, open decks housekeeping function.
• Celebrity Cruises expects each shipboard employee to consistently demonstrate the principles of the Ways Program's Credo to all team members. In addition, all duties and responsibilities are to be performed in accordance with ISM / ISO and SQM (Safety Quality and Management) standards, USPH (United States Public Health) guidelines, Environmental, and Safety policies.
• Directs, coaches, supports, supervises, and evaluates (in conjunction with the Housekeeping Director) the performance of all direct reports.
• Manages the assignment of duties, responsibilities, and workstations to his / her staff.
• Develop, observe and evaluate staff and work procedures to ensure quality standards and service are met
• Presents overtime needs to Housekeeping Director for final approval.
• Collaborates with the Housekeeping Director, to review the requirements of the day’s schedules, guest requirements, guest comments and other related details.
• Perform daily meetings with staff to review changes and / or revisions to programming based on itinerary, weather conditions, demographics, etc.
• Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction.
• Is aware of, and / or acquires the necessary knowledge to follow the ship’s standard operations, to aid guests and crewmembers with inquiries.
• Responsible to conduct ten stateroom inspections daily and one stateroom in each section during embarkation day to ensure that company standards are followed and maintained continuously.
• Responsible for attending meetings, training activities, courses and all other work-related activities as needed.
• Responsible for Sanitation Logs, SQM Logs.
• Achieving ratings / targets that are set by the company.
• Perform inventories of linen, amenities etc. once a month or as often as needed.
• Conduct / oversee on-the-job training with new hire SA and DKAT / SAT / ESAT / CCL on cross training.
• Responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment.
• Creates and sends requisitions, views request estimates for product replacements, supplies, purchases, etc. and forwards to the Housekeeping Director for final approval.
• Conducts constant workstations / locker inspection to ensure items are correctly stored to minimize deterioration and waste.
• Mentors develop, motivate, discipline, and supply on-the-job training for staff to strengthen their current performance and preparation for future advancement.
• On a regular basis, meets with their staff, reviews the requirements of the day’s schedule, guest requirements and disseminates any other company related correspondence, notices, policies, procedures, training etc. Reviews schedule to estimate time requirements to ensure speed and efficiency. Meets with staff to review guest comments to implement revisions and improvements.
• KPI’s assigned to position / department.
• Monitors and manages the various assigned workstation functions. Monitors the assignment of duties and responsibilities to staff. Observes and evaluates staff and work procedures to ensure quality standards and service are met. Makes recommendations about personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing. Inspect workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards.
• All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.

HIRING QUALIFICATIONS

Language Requirements :

Ability to speak additional languages such as Spanish, French, or German preferred.