Customer Service Representative Dutch

Overview

Location : Barcelona Spain

The Customer Service Representative is the primary contact for customers, providing outstanding support and resolving inquiries with efficiency and professionalism. In this role you will address a variety of customer needs such as providing product information, troubleshooting issues and managing service requests, all while ensuring clear and effective communication. Working closely with cross-functional teams you'll play a vital role in fostering customer satisfaction and loyalty by upholding service level agreements and company guidelines.

Key responsibilities

• Customer Interaction and Resolution : Act as the first point of contact for customers, providing prompt and professional support across multiple channels (phone, email, chat, etc.).
• Order Management : Handle all types of customer orders from placement to invoicing, ensuring accuracy and efficiency. Manage order rescheduling, back-order management and invoicing (EDI, PDF or mail).
• Collaboration with Internal Teams : Work with Shared Service Center (SSC), Credit Management to address blocked orders, Planning and Logistics to meet delivery dates, and Transportation teams to track deliveries. Provide order and volume insights to these departments.
• Customer Communication : Deliver clear and accurate information regarding orders, delivery statuses, invoices, product availability, pricing discrepancies and claims. Maintain the company's tone and customer experience standards while adapting to customer-specific needs.
• Returns and Refusals : Manage returns and refusals including analysis, approval, coordination and processing with the SSC.
• Issue Resolution and Escalation : Troubleshoot and resolve customer issues efficiently, escalating complex cases when required.
• Audit Support and Compliance : Provide support for daily, monthly and yearly audit checks (e.g., OTC22, OTC50), ensuring compliance with company policies and standards.

Key success measures

Stakeholders

YOU ARE A COTY FIT

You have strong problem solving skills and the ability to think quickly and resolve issues effectively. As a Customer Services Representative you get energy from working in a fast-paced, diverse and challenging environment.

Requirements / What we are looking for

OUR BENEFITS

As our Customer Services Representative, you will receive the following benefits :

RECRUITMENT PROCESS

ABOUT COTY

Coty is one of the world's largest beauty companies with an iconic portfolio across fragrance, color cosmetics, skincare and body care. Coty is committed to equal opportunity and a diverse, inclusive workplace. We do not discriminate against any candidate or employee and strive to be an open, inclusive environment where all employees can be their authentic selves. Join us in making over the world of beauty!

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Details

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