IT Infrastructure Support Professional

Job Summary

The role of IT Support Specialist entails providing technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networks.

Key Responsibilities

• Respond to IT support tickets via phone, email or in-person.
• Install, configure and maintain software and hardware such as desktops, laptops, printers etc.
• Troubleshoot and resolve hardware and software issues efficiently.
• Set up and manage user accounts, permissions and passwords in Active Directory.
• Support remote employees via remote access tools like TeamViewer, AnyDesk, RDP.
• Perform routine system maintenance and updates regularly.
• Ensure proper documentation of issues and resolutions in the helpdesk system.
• Collaborate with other IT team members on larger projects.
• Monitor IT assets and assist with inventory management tasks.
• Provide support for network and connectivity issues including Wi-Fi, VPN, LAN etc.
• Maintain data security and compliance with organizational policies.

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