Technical Support Engineer (Spanish)

The support engineer is responsible for ticket handling and assisting customers in resolving their issues, questions, and concerns. They also help with testing OpenLM components, creating documentation, and engaging in pre-sale activities.

Language Skills : Portuguese – Optional

Key Responsibilities :

• Handling, assigning, answering, and resolving tickets promptly according to SLA standards.
• Providing support to customers and prospects via tickets, live chat, and live sessions.
• Capturing bugs through testing or customer reports and acting as a liaison between customers and developers.
• Replicating reported bugs to facilitate resolution.
• Creating user stories for customer requests and enhancements, serving as a bridge between customers and development teams.
• Offering professional services to customers.
• Conducting internal testing of new OpenLM components.
• Assisting in creating documentation for OpenLM components.
• Supporting the sales department with technical inquiries from prospects.
• Delivering demo sessions to prospects alongside sales representatives.
• Following up as a technical contact after demonstrations.
• Deploying the OpenLM system for trials or proof of concepts (PoC).
• Engaging with non-technical departments to address technical questions.

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