Analista de Customer Service, Delivery Station Customer Support

Overview

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands-on support at the station to ensure our customers receive their packages on time, as promised. 100% in person in Guarulhos SP.

This role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders—it’s about ensuring we put smiles on customers' faces.

Responsibilities

• Communicating with customers directly in person, as well as via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and treating every customer with respect.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to customer concerns.
• Consistently composing grammatically correct, concise, and accurate written responses to customer inquiries.
• Approaching problems logically and with good judgment to ensure the best customer outcome.
• Making quick and effective decisions on behalf of the customer.

This is an on-site position with a 5x2 schedule, including weekends and holidays.

Day in the life

You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

Basic Qualifications

Preferred Qualifications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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