Account Manager

Overview

Bigblue Madrid, Community of Madrid, Spain

Join to apply for the Junior Account Manager role at Bigblue. We help brands by democratizing best-in-class operations : scaling faster while delivering a five-star customer experience. Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands and a network of 7 warehouses across Europe. We’re backed by $20+M in funding and trusted by e‑commerce leaders. We’re growing rapidly and looking for the right partner to help us lead the way.

About The Role

As an Account Manager, you will be responsible for retaining and building Bigblue key accounts, the most promising European D2C brands, and play a central role in their success. Build genuine, long-term partnerships and support the various stakeholders in their day-to-day use of the Bigblue service. Be a trusted advisor and a business advocate for our merchants.

Responsibilities

• Build and maintain strong relationships with merchants in your portfolio
• Support stakeholders in day-to-day use of the Bigblue service
• Act as a trusted advisor and business advocate for merchants
• Contribute to merchant strategic development and identify growth metrics
• Manage and deliver against complex goals, balancing short-term needs with longer-term investments
• Identify new opportunities and upsell
• Study feedback trends, establish improvement plans, and manage expectations
• Use feedback and market trends to contribute to feature development and merchant experience
• Identify internal improvements to benefit a large set of customers

Requirements

Nice to Have

Why Join Bigblue

EEO statement : Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age, etc., Bigblue provides equal opportunities and aims to create an inclusive culture. We value curiosity and growth-driven minds, and encourage you to apply regardless of how many boxes you tick on the job description.

Process

Employment type : Full-time

Seniority level : Not Applicable

Job function

Location : Madrid, Spain

#J-18808-Ljbffr