Customer Support

goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.

Are you passionate about helping others succeed? At goFLUENT, we’re looking for a motivated Learning Consultant to join our dynamic Learning Consultant team. This is your chance to make a real impact by ensuring our learners have an unforgettable experience and providing valuable feedback to improve our services.

As a Learning Consultant, you'll be at the heart of our customer experience, connecting with learners, guiding them on their language journey, and collaborating with our internal teams to deliver excellence.

If you're driven by making a difference and thrive in a supportive, customer-focused environment, we’d love to have you on board!

What You'll Do

Become an expert and maintain a full understanding of our products and services. Explain it to our new learners who are starting a goFLUENT Training

Offer the learner the best journey possible, by understanding the expectations and being efficient in giving the solutions to concerns the learner might face

Reply to our learners requests on several communication channels (phone, email, chat, etc.)

Ensure a smooth and efficient communication with internal teams

Call students to encourage them to take full advantage of the available resources

Be proactive in order to optimize our internal procedures, improve the quality of our responses and raise learners feedback

You'll love this job if you

Are outstanding at communicating, both orally and written ( Spanish is your mother tongue)

Have a previous successful experience in customer support

Are very empathic and able to solve complex conversations in order to give a smile to customers

Are an organized, responsive, adaptable, sincere, and autonomous person

We are looking for

• Native fluency in Spanish and intermediate English (spoken & written).
• Soft skills are a must regarding : empathy, problem-solving, teamwork, adaptability and effective communication skills.
• University degree : Language Studies, Translator / Interpreter
• Proactive, responsible, disciplined and able to multitask.
• Must be able to handle stress well and work efficiently under pressure.
• Have a good command of MS Office and Google tools.
• Fluency in other languages is highly valued.
• Excellent oral communication and customer service skills over the phone.
• Methodical and organized, your relational ease as well as your openness are your assets to succeed in this position.

What we offer

Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including :

Dynamic, startup-like experience within the security of a fast-growing, 25-year old Swiss-based company.

Learn from top executives and visionaries in the learning and language market.

The experience of joining an innovative organization with an international, vibrant working environment.

Full on-boarding and fast ramp mentoring program leading candidate to success.

World-class learning experience by being a goFLUENT learner. Learn from one of our 18 business languages!

Ability to work from any of our 20+ offices around the world.

Exciting team-building events.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide : https : / / www.gofluent.com / us-en / careers /

#LI-Hybrid