Technical Support Expert - Customer SuccessbeBeeCustomerSupport • Madrid, España
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Technical Support Expert - Customer Success
beBeeCustomerSupport • Madrid, España
Hace 3 días
Descripción del trabajoBasic Technical Knowledge : Understanding of networking protocols (FTP, TCP / UDP, DNS, CMS, HTML), firewall configurations, and basic Linux and Windows Server skills. Communication and Interpersonal Skills : Excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues at all levels. Problem-Solving and Analytical Skills : Strong analytical skills, with the ability to think critically and develop effective solutions to complex problems. Customer Service Focus : A customer-centric approach, with a focus on delivering exceptional service and building strong relationships with customers. Opportunities for Growth : The chance to develop your skills and career within a dynamic and growing organization. Competitive Salary and Benefits : A competitive salary and benefits package, including health insurance, retirement plans, and paid time off. Diverse and Inclusive Work Environment : A diverse and inclusive work environment, with opportunities to work with colleagues from different backgrounds and cultures.
IT Support Specialist
Welcome to a challenging and rewarding role in IT customer support!
About the Role
We are seeking an experienced IT support specialist to join our team, providing technical support to customers worldwide. As a key member of our team, you will be responsible for resolving technical issues, improving customer satisfaction, and driving business growth.
Key Responsibilities
- Troubleshooting : Identify and resolve technical issues related to web services, domains, email hosting, office 365, etc.
- Customer Communication : Provide timely and effective communication with customers via email, chat, and phone to ensure their needs are met.
- Problem-Solving : Analyze complex problems and develop creative solutions to meet customer expectations.
- Team Collaboration : Work closely with cross-functional teams to identify areas for improvement and implement process changes.
Required Skills and Qualifications
To succeed in this role, you will need :
Benefits
This role offers a range of benefits, including :
About Us
We are a leading provider of cloud computing and hosting services, committed to delivering exceptional customer experiences and innovative solutions.
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Technical Support • Madrid, España
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