Global Banking APS-Application Support

Overview

Global Banking APS-Application Support role at BNP Paribas CIB. Madrid based, part of the Spain IT Platform for EMEA. The team provides IT Services to clients ensuring a secure, performant environment and reliable quality, including Global Markets Application Production, Local Territory IT Development, Core Infrastructure, Security, Architecture, and Global Services elements.

Responsibilities

Provide technical and functional support to users on internal or 3rd party European applications

Manage technical and functional incidents and problems

Testing and cross checks

Interact with IT Production & ICP Support Teams

Incidents / Requests / Changes / Problems Management

Knowledge Transfer : build and update knowledge databases for incidents and processes; build expertise in other applications & technologies; train / mentor team members

Suggest and implement continuous improvements; organize incident reviews with APS peers; adapt to new applications or functionality

Automate processes for common tasks and reporting; improve monitoring

Ensure collaborative and clear communication within the team and with other IT teams and stakeholders; provide regular feedback to management; escalate when relevant

Plan, implement and document production workflows; coordinate testing with local business and central IT teams; support testing and acceptance of deliveries

Respond to functional incidents and requests for Business line enhancements; produce reporting documents

Production migrations and upgrades coordination; ensure high-quality user support for business lines

Assist in capacity, continuity, asset, and obsolescence management; support development project teams

Provide technical support during projects and UAT; document production requirements

Qualifications

Essential : >

5 years experience in production support activities; incidents / problem / change management

Ability to train / mentor team members and implement continuous improvements for automation and monitoring

Good communication and escalation skills; IT Continuity and Capacity Management

Asset & Obsolescence Management; support to development project teams; coordination capabilities

Planning, implementation and documentation of production workflows

Excellent command of English (written and spoken); adaptability and willingness to learn new products / technologies

Team player with multi-location, diverse cultural background experience

Analytical and troubleshooting abilities; ownership and resolution focus; ability to build cross-team relationships

Ability to manage high-pressure situations, prioritize, and multi-task; strong analytical and interpersonal skills

Project management skills

Proficient Technical Skills

Windows and Unix / Linux

Application Servers : IIS, WebSphere, JBoss, Citrix

Databases : MS-SQL and Oracle

Scheduling : Autosys; PowerShell scripting

Monitoring : Dynatrace or equivalent

Ticketing : ITSM, Jira

Microsoft Office tools (Excel, Word, PowerPoint, OneNote)

Optional : Python and Perl; Postgres; SAML 2.0, SSO; knowledge of payment systems; ITIL certifications

Benefits

Training programs, career paths, internal mobility opportunities across countries

Diversity and Inclusion initiatives and employee communities (PRIDE, We Generations, MixCity)

Corporate volunteering program (1 Million Hours 2 Help)

Flexible compensation plan; hybrid work model (50%); 32 vacation days

Diversity and Inclusion

BNP Paribas Group in Spain is an equal opportunity employer and committed to equal employment opportunity for all job seekers. We do not discriminate on age, disability, gender identity, pregnancy, race, religion or belief, sex, or sexual orientation. Equity and diversity are central to our recruitment policy.

Seniorities and Employment Type

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Finance and Sales

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