EWP (Enterprise Workspace Platform), Madrid

EWP (Enterprise Workspace Platform)

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let s shape the future of wealth management together. We are seeking an experienced and skilled EWP L2 Client Support Engineer to join our team. As a technical expert, you will provide second-level support to clients using the Julius Baer workspace platform, resolving complex technical issues, and ensuring high customer satisfaction and minimal downtime. This role requires a strong technical background, excellent problem-solving skills, and the ability to collaborate effectively with various stakeholders.

YOUR CHALLENGE

• Provide second-level technical support to clients across the bank, focusing on resolving complex issues that cannot be addressed by Level 1 (L1) support
• Act as the primary point of contact for Service Desk support, analysing and troubleshooting unknown issues that require additional expertise
• Resolve client support issues within the EWP L2-Client team, prioritizing and escalating problems based on impact and urgency
• Deliver personalized support and follow-up to affected users, ensuring timely and effective issue resolution
• Investigate unknown issues to identify root causes and develop permanent, documented solutions
• Serve as a liaison between L1 and L3 support teams, facilitating seamless communication and collaboration
• Collaborate with the L3 team on projects related to current and emerging technologies, staying up to date with industry trends and best practices
• Support the team leader in administrative and cross-functional tasks, contributing to the overall efficiency and effectiveness of the team

YOUR PROFILE

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Service Desk,