1st Level Ebanking & Support

Overview

This role is integral to delivering a premium technical support experience for our customers who have opted for Platinum Support—an enhanced service offering with a 12% uplift on the subscription value. The PSM will manage a portfolio of 14 customers, representing an Annual Recurring Revenue (ARR) of $13.4 million.

Responsibilities

• Build and maintain strong relationships with key business and technical stakeholders across assigned accounts.
• Lead regular case reviews and performance metric discussions. Provide timely updates on customer issues and