Fashion Support Consultant (Italian-speaking) – On-site MX02

Fashion Support Consultant (Italian-speaking) – On-site MX02

Join to apply for the Fashion Support Consultant (Italian-speaking) – On-site MX02 role at Concentrix .

Job Title :

Fashion Support Consultant (Italian-speaking) – On-site MX02

What You Will Do In This Role

Take incoming customer calls from boutiques and shops and solve users’ demands

Log call details onto call management systems and provide response and resolution within SLA

Maintain service and product knowledge and expertise associated with applications specific to individual customers

Ensure contractual SLA is maintained

Your Qualifications

Have a proficient or bilingual level of Italian and advanced level of English.

Have minimum of 1-year relevant experience in fashion retail or retail

Have knowledge of sales techniques (up- / cross-selling, objection handling, etc)

Are Customer Driven, motivated to work in sales, opportunistic in creating sales leads

Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs

Have exceptional customer-facing and customer-care skills

Have working knowledge of IT platforms, equipment, and applications : Windows / MS Office

What’s In It For You

Full-time 39 hours / week permanent contract : rotative Monday to Friday 09 : 00 - 18 : 00

Salary 18 900 euros gross / year + up to 1 200 euros gross / year in bonus

Central location in Barcelona

Full paid training on the company and the project you'll be working on

Career development programs, specialized courses

Concentrix is an equal opportunity employer.

Location : ESP Barcelona - C / de la Selva de Mar, 129

Language Requirements : Italian

Time Type : Full time

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