Fashion Support Consultant (Italian-speaking) – On-site - Fashion Industry GS02

Overview Fashion Support Consultant (Italian-speaking) – On-site - Fashion Industry GS02 at Concentrix. Barcelona (on-site).

What You Will Do In This Role Take incoming customer calls from boutiques and shops and resolve users’ demands

Log call details onto call management systems and provide response and resolution within SLA

Maintain service and product knowledge and expertise associated with applications specific to individual customers

Ensure contractual SLA is maintained

Your Qualifications Proficient or bilingual level of Italian, and advanced level of English

Minimum of 1 year relevant experience in fashion retail or retail

Knowledge of sales techniques (up- / cross-selling, objection handling, etc)

Customer-driven, motivated to work in sales, opportunistic in creating sales leads

Ability to conduct effective qualification to ensure a comprehensive understanding of customer needs

Exceptional customer-facing and customer-care skills

Working knowledge of IT platforms, equipment, and applications : Windows / MS Office

What’s In It For You Full-time 39 hours / week contract : Rotative from Monday to Saturday, 8 : 00 to 19 : 00

Salary : 18,978 euros gross / year + up to 1,200 euros gross / year in bonus

Central location in Barcelona

Bring-a-friend (referral) bonus opportunities

Full paid training on the company and the project

Career development programs, specialized courses

Location & Language Requirements Location : ESP Barcelona - C / de la Selva de Mar, 129

Language Requirements : English, Italian (Required)

Time Type : Full time

Concentrix is an equal opportunity employer. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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