Customer Service Sales Representative - Dutch - Barcelona

Overview Position : Dutch Customer Service Sales Representative

Location : Barcelona Spain

Employment type : Full-time

Responsibilities Contact potential clients using various channels (phone, email)

Manage inbound calls and ensure quarterly quota is reached

Respond to inbound emails in timely and accurate manner

Place outbound calls when required

Quote creation and follow up

Use upselling / cross-selling techniques to maximise revenue

Stay up to date with active promotions and campaigns to maximise their success

Ensure personal knowledge of the portfolio is maintained

Track stock availability

Cross-language backup if needed

Answer and deal with customer post-sales requests

Solve status queries

Requirements Native / fluent in Dutch both oral and written. Fluent in English

Minimum of 1-year relevant experience

Comfortable communicating using various channels (telephone, email)

Knowledge of sales techniques (up- / cross-selling, objection handling etc.)

Computer literate with solid IT knowledge and technical understanding

Strong personal interest and curiosity in IT products and applications

Outstanding communication with ability to emphasise, negotiate and persuade

Resourceful and stress resilient personality that can adapt and remain calm in all situations

Exceptional customer facing and customer care skills

Ability to meet tight deadlines with minimum supervision and in timely manner

Ability to work independently while being a team player at the same time

Benefits Excellent remuneration package based on experience, skills and performance

Be part of a dynamic and creative team with positive and friendly atmosphere

Guidance and tools to reach your full potential

Relocation support

Key Skills Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

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