Analyst - Merchant KYC (Swedish Speaking)

At American Express, our culture is built on a 175-year history of innovation, shared  values  and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

One of the highest priorities across the American Express enterprise, is to ensure that we operate with the highest levels of conduct and risk management at the forefront of our mind, and to ensure that we have the right tools and processes to protect the enterprise from unwanted attacks of fraudulent behaviours.

Throughout our customer portfolio’s it is a requirement for us to ensure that we have completed all of the relevant Know Your Customer (KYC) and Know Your Business (KYB) validation processes and can demonstrate to a Regulator or Auditor that we successfully know who we are allowing to legitimately use our products. These roles will be responsible for managing the above across our Merchant relationships.

Main Responsibilities :

• Handle customer data and update our records following strict regulations.
• Communicate effectively to all parties involved while driving increased merchant satisfaction.
• Investigate and resolve problems to consolidate data and close gaps.
• Maintain regular contact with key stakeholders.
• Deliver highest standard of case quality with a focus on compliance, efficiency and consistency.
• Maintain excellent interaction with internal partners and our merchants.

Minimum Qualifications

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.