KYC Analyst

Overview

Location : Madrid, Spain

Type : Full-time

Summary : We are looking for Outreach Analysts fluent in Spanish & English or Portuguese & English to support periodic and trigger-based KYC reviews. This role focuses on client and front-office engagement, ensuring timely collection of KYC documents and resolution of queries.

Responsibilities

• Initiate and manage outreach to clients for document collection
• Coordinate with relationship managers and compliance teams
• Track and follow up on outstanding documentation
• Maintain communication logs and outreach trackers
• Provide updates to periodic review teams
• Support audit-readiness and documentation completeness
• Contribute to continuous improvement of the outreach process and client experience
• Escalate delays or issues in obtaining documentation to appropriate stakeholders.

Eligibility Requirements

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt, India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

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