Web Platform Service Delivery Manager

We Are Waiting for You

Hi there!

I am Álvaro, the recruiter for this position. Nice to meet you!

First, a little bit about what I like the most about working at Zurich Technology Delivery Center : The environment here is incredibly collaborative and innovative. Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive. Now, I can't wait to share this exciting journey with you at Zurich !

First off all, THANK YOU for considering our company. We understand that finding the right opportunity can be tough, but I’ll try to make it easier.

Who Are We?

Let me introduce us. You’re reading about Zurich Insurance Group , a global leader in insurance, but this role specifically pertains to our Technology Delivery Center (TDC). Established in Barcelona in 2006, the TDC operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units.

In essence, Zurich TDC is where technology meets the vast reach of a multinational company. We specialize in areas such as software development, data analytics, cybersecurity, and IT infrastructure. Our primary mission is to support Zurich's strategic goals and enhance operational efficiency through innovative technology solutions.

If you're considering a role with us, know that you'll be joining a hub of technological excellence dedicated to driving Zurich's success on a global scale.

What Can You Expect?

And you might be thinking : This is great, what will my day-to-day be like, at TDC? I’m glad you asked. (MT1) (MT2)

As a Zurich Web Platform (ZWP) Service Manager, you will :

• Oversee the delivery of high-quality IT support services to our internal stakeholders, ensuring we meet service level agreements (SLAs) and maintain a stable production environment. You’ll also play a key role in managing changes, security, compliance, and customer satisfaction.
• Control over Service Providers.
• Act as a bridge between the Support team (currently managed by a supplier) and Channel Engagement Web Services (CEWS), which is part of our Global Digital Platform (GDP) team.
• Be the point of contact for stakeholders providing regular updates on incident status to different Business Units. This covers around 50 external-facing websites across our global organization.
• Identify and implement continuous improvements to our support processes and tools.

What Makes You a great Fit?

While we’re not seeking perfection or expecting you to save the world, we believe that if you meet some of these requirements, you’ll be a fantastic fit for our team. We are waiting for you!

And… What Makes Us Special?

As well as a competitive salary and a yearly bonus , we offer :

Where Are We Located?

Barcelona, Poblenou.

We Are Waiting for You.

Can you see yourself in this role? Don’t wait any longer! Apply by sending your CV in English .

If not, no worries! We’ll meet again in the future. Feel free to share my contact details with anyone you think would be a great fit.

At Zurich, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, regardless of race / ethnicity, religion, gender, sexual orientation, age, or disability.

Zurich Technology Delivery Center – Your Talent, Our Strength

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!

Join us as we constantly explore new ways to protect our customers and the planet .

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