Customer Service Agent - Dutch speaker

3 weeks ago Be among the first 25 applicants

Company Description

Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

As Contact Center Agent you will support our customers to ensure the quality of the services provided through different channels (email, phone, etc).

What You’ll Do

• Connect with customers : follow-up with customers after their service or product experience to ensure they’re happy and gather their feedback.
• Solve problems & answer questions : Be the go-to person for customers who need support, offering solutions and turning challenges into positive outcomes.
• Drive customer satisfaction : Collect insights, suggest improvements, and collaborate with teams to deliver top-notch service.
• Upsell with ease : Recommend products or services that match customer needs and add value to their experience.
• Maintain accurate records of customer interactions.

Qualifications

Experience is a plus : If you’ve worked in customer service, sales, or any people-focused role before, that’s even better!

Additional Information

What We Offer You

As An Industry Leader, We Cover The Following Fields

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Automotive

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