Technical Support Analyst

Hi,

I'm excited to share that one of our clients in Spain is hiring for a Technical Support Junior! Below are the job details. If you're interested, please send your CV to apply.

Title : Technical Support Junior

Location : Malaga, Spain

Duration : 12 months contract (possibility of contract to hire)

Job Type : Onsite

Description

As a Technical Support Analyst your tasks and goals will include :

• Technical Level 0 and 1 support of the global client's platform both onsite and remote.
• Reception, prioritization, investigation, escalation and resolution of incidents.
• Critical Alerts monitoring.
• Rising and follow up of continuous improvement plans for batch and online.
• Continuous collaboration with second-level teams and suppliers.
• Monitoring of metrics in order to improve and detect their deterioration.
• Communication with users being the only communication link with Business at times.
• Knowledge of monitoring applications
• Experience in ITIL framework
• Management and resolution of incidents and requests through Service Now.

EXPERIENCE

EDUCATION

SKILLS & KNOWLEDGE

Techniques :

Knowledge :

Other :