Associate Customer Success Manager, EMEA

Overview

Associate Customer Success Manager, EMEA. Location : This role is based remotely in the UK, Ireland, Spain or Estonia. The role is also available to independent contractors in East Europe.

Responsibilities

• Own a portfolio of accounts, leveraging automated playbooks and workflows to help customers achieve value through all phases of the customer journey, including onboarding, adoption, value realization, renewal, and expansion
• Deliver one-to-many customer training and education sessions on the DoiT console. Host one-to-many office hours for customer Q&A
• Use customer insights surfaced through our Customer Success tooling to analyze customer sentiment and propensity for growth. Identify strategic customers for account planning and additional human outreach
• Support the Account Management team by sharing key insights into adoption and sentiment, with an emphasis on account growth and creating deep and healthy relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects)
• Manage customer escalations, identify risk, and build relevant mitigation plans in collaboration with Account Management and CS leadership
• Build trust and transparency with customers and act as a customer advocate (voice of the customer)
• Escalate problems and customer feedback to the engineering team, product managers, and other departments
• Maintain a detailed understanding of DoiT’s products and services and customer use cases to advise customers on how to leverage DoiT solutions more effectively

Qualifications

Bonus Points

About Do’er

Be your truest self. Work on your terms. We are a global team of talent who work remotely and support leveling up skills professionally and personally. We are entrepreneurial, curious, and collaborative.

#J-18808-Ljbffr