Team Leader Data Quality Management

Overview Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.

com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

If you're looking to grow your career in a dynamic, global, and impact-driven environment, we'd love to hear from you.

Responsibilities Team Management : Performance Monitoring : Tracking and evaluating the performance of team members through metrics such as response times, resolution rates, and customer satisfaction scores.

Training and Development : Conducting training sessions for new hires, providing ongoing training for existing staff to improve their skills, and keeping the team informed about new products, services, and company policies.

Quality Assurance : Implementing and maintaining quality assurance processes to monitor and enhance the quality of customer interactions.

Preparing regular reports for senior management detailing team performance, customer satisfaction, and areas for improvement.

Resource Management : Managing resources such as software, tools, and other materials necessary for delivering an excellent customer experience.

Qualifications High proficiency in English (reading, speaking & writing) - Must

Strong leadership and management skills, with proven ability to motivate and inspire team members, overseeing a team of five employees or more - Must

Bachelor's degree in Computer Science, Business Administration, or a related field.

Ability to extract actionable insights from large data sets, create impactful visualizations, make decisions, and tell compelling stories through data.

Experience working with Tableau / PowerBI, Monday, JIRA, SalesForce

Good familiarity with Google Analytics, SQL, Python, and JS.

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