Team Leader

Contract :

Freelance, minimum 6 months

A highly dynamic role with significant stakeholder management, acting as the single point of contact for all service management matters at the sites

Service Management Lead , you will be the

SPOC for the business on all topics related to IT service management across the Madrid sites . Your mission is to ensure stakeholders are satisfied with IT services, remove bottlenecks, and coordinate effectively with technical teams to resolve issues. You make sure stakeholders are heard, issues are resolved, and projects move forward.

This is a hands-on service delivery role where you will

manage vendors or contracts, but you will make sure actions move forward, incidents are addressed, and services meet business expectations.

Acting as the on-site focal point for business, facility management, and IT service management

Following up on incidents and service requests (e.g., PC replacements, Microsoft support, Wi-Fi, network / firewall issues) and ensuring smooth resolution by technical teams

Supporting local projects and transformations, making sure IT services align with business needs and changes are well-communicated

Maintaining oversight of service quality and proactively removing obstacles that block progress

Strong background in IT service delivery ,

technical support leadership , or

experience as a project leader / coordinator in IT-related environments

both Spanish and English

– Understanding of technical domains (networks, firewalls, laptops, Microsoft environments) to manage issues without performing the technical work yourself

Strong stakeholder management skills and the ability to navigate a large, complex organization

Freelance contract ,

Senior-level responsibility in a visible, business-critical role

Competitive daily rate (budget flexible, senior candidates encouraged to apply)