Executive Guest Services Director

Job Description

Overview

As a seasoned hospitality professional, the Guest Services Manager is responsible for delivering exceptional guest experiences at our esteemed establishment. This pivotal role requires an individual who can seamlessly connect with guests, anticipate their needs, and provide personalized service that exceeds expectations.

The successful candidate will possess outstanding leadership skills, effective communication abilities, and a keen eye for detail. They must be able to foster a positive team environment, empower staff members to excel, and ensure seamless operations across all departments.

This challenging yet rewarding position demands a high level of professionalism, discretion, and emotional intelligence. The ideal candidate will have a proven track record in managing complex situations, resolving conflicts, and maintaining impeccable standards of quality and service.

Required Skills and Qualifications

• At least 4 years of experience in a senior hospitality management position
• Proven ability to lead high-performing teams and drive results-oriented initiatives
• Excellent communication and interpersonal skills, with a focus on active listening and conflict resolution
• Ability to work under pressure, think critically, and make sound decisions in fast-paced environments
• Fluency in additional languages such as Spanish, Italian, Portuguese, French, or German (conversational proficiency preferred)

Benefits

Others

Our esteemed establishment is committed to providing a safe and inclusive work environment that promotes diversity, equity, and inclusion. We welcome applications from talented individuals who share our passion for delivering exceptional guest experiences and fostering a positive team culture.

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