Customer Success Specialist

About us

Legit.Health deploys computer vision and artificial intelligence technology to enable lifesaving diagnosis and therapies for visible diseases. Our goal is to enable universal access to high-quality diagnosis and follow-up of pathologies and to offer affordable health assistance to everyone everywhere.

Things you should know before following and signing up for the position :

We are a startup, it is important that you are knowledgeable about how startups operate and know that at this stage there are more unknowns than certainties. There are many things to discover and define yet, so you will be part of that definition, therefore you will have many functions helping management.

At Legit.Health we have a friendly open collaborative culture and a united team vision. We love entrepreneurial / risk taking / high ambition mindsets. Our work is rewarding and we help each other win by creating a supportive and collaborative environment for one another. Take a look at our opening below and send us your application - we look forward to hearing from you

Job description

We are seeking a Customer Success Specialist who will be pivotal in fostering customer loyalty and driving our growth by ensuring our clients receive maximum value from our services and solutions.

As a crucial member of our Customer Success team, you will ensure client satisfaction and success in the dynamic healthcare technology landscape. This includes building meaningful client relationships, guiding seamless implementation, and driving full adoption of Legit.Health solutions.

To achieve this, you will work hand-in-hand with our Business Development and Product Development teams—helping us transform feedback into innovation and identify opportunities for growth. Together with our Customer Success Manager, you will create strategies that boost customer retention, convert pilots into long-term contracts, and ensure our users get the most out of our technology.

What you need to achieve

Client Relationship Management

• Establish and nurture strong relationships with customers to drive retention and loyalty.
• Act as a liaison between the company and clients, ensuring effective communication and mutual understanding.
• Encourage customers to advocate for Legit.Health through case studies, testimonials, or referrals.

Onboarding, Implementation, and Customer Support Oversight

Product Adoption and Education

Feedback Loop and Advocacy

Performance Monitoring and Improvement

Upselling and Cross-Selling

Strategic Planning and Metrics

Event Representation

Must have

Important

What do we offer

Languages

In compliance with the provisions of the data protection regulations, we inform you that the personal data you have provided with your resume will be processed in a mixed manner (automated or not) by AI Labs Group, S.L., with NIF B and address in Gran Vía, 1, BAT Tower, Bilbao (Bizkaia), hereinafter, Legit.Health.

The purpose of this data processing is the management of Legit.Health's personnel selection processes and is based on your prior consent. Your data will be kept for one year, after which we will proceed to cancel it. You are also informed that no automated decisions will be made.

Your data will not be transferred to third parties. At any time you can exercise your rights of access, rectification, deletion, portability, limitation, or opposition, by writing to the email We also inform you that you can go to the Control Authority to assert your data protection rights.

Please note that this is not an email to submit job applications. We are only processing the data you have provided for specific personnel selection processes. If you wish to apply for a position, please follow the instructions on our official job postings.

Sincerely, Legit.Health team.

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