Incident Manager

Mission

As an Incident and Problem Manager , you will be responsible for managing and resolving critical incidents, coordinating with technical teams and executives to minimize business impact. You will oversee the identification of recurring problems, driving long-term solutions and process improvements.

Main Responsibilities

• Manage and resolve critical IT incidents, ensuring efficient response times.
• Coordinate with internal teams and C-Suite executives to communicate incident status and progress.
• Analyze recurring problems, identify root causes, and propose long-term solutions.
• Ensure compliance with IT regulations and standards such as ITIL.
• Participate in on-call shifts every 3 to 4 weeks.

Requirements

What we offer at K-LAGAN

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