Senior incident manager

WE KEEP GROWING!At #Extia, we believe in purpose-driven talent. Today, we're looking for a highly experienced Senior Incident Manager to join an international project, a global leader in insurance and assistance services. If you're passionate about operational excellence, thrive under pressure, and speak both French and English natively, keep reading! Who are we looking for? Senior Incident Manager Location : Barcelona Experience : Minimum 7 years hands-on experience managing critical incidents Start date : ASAP Languages : Native-level French and English ITIL certifications are a strong plusWhat will you do? You will be the go-to person for handling high-priority incidents in a fast-paced, international environment. Your main responsibilities : Take full ownership of major incident management Coordinate cross-functional teams under pressureEnsure clear, effective communication with global stakeholders in both French and EnglishLead post-incident reviews and continuous improvement actionsParticipate in on-call rotations with the team Your soft skills will be just as critical as your technical know-how. We're looking for someone who is calm under pressure, detail-oriented, and an excellent communicator.What do we value? Proven track record managing incidents in global organizations ITIL-based process knowledge Exceptional communication and leadership skills Native-level fluency in French and English Stable, consistent professional background (no frequent job-hoppers)At #Extia, our motto is simple : First who, then what. We focus on people, growth, and purpose. Are you ready to join the journey? cperello@extia.es +34 675 088 701