Product Expert
JR SpainMadrid, Comunidad de Madrid, EspañaHace 23 días
Descripción del trabajoWho we are : Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure. At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed. This is an opportunity to join the Global Customer Service of a cutting-edge network devices vendor that provides Tier1 network operator grade devices What we’re looking for : Product Expert who acts as a Subject Matter Expert, providing support to our clients. You'll be part of a team that constantly adapts to new technologies, implements new solutions and systems, and provides support for cloud and virtualization solutions of the Allot products. Requirements What you’ll do : - Support the professional Services during product deployment and specific customer environments - Provide excellent, dedicated and proactive support service - Use creative problem-solving skills to help customers implement the required solution. - Follow up with customers to verify solutions are successful and achieve the desired impact. - Perform deep problem investigation into system logs and behavior - Provide technical guidance and solutions to the company’s customers and partners, problem reproduction and lab simulations - Working with R&D and Product departments to solve issues, design features, and be a part of the products life cycle - Develop tools to help Support and our customers with product monitoring and analysis What you should have : - +7 years of experience in networking LAN / WAN environments - At least 4 years of experience providing technical support for leading operators - Graduate / Diploma in Computer Science / Electrical / Electronic Engineering or equivalent relevant courses - Experienced in customer care working with CRM systems - Expert in Linux system administration and operation - Experience with systems and network monitoring tools - ISPs, Telco’s and Mobile Operators, Tier1 / Tier2 networks - Good knowledge of K8S - Scripting ability especially Linux bash - Fluent level of English Advantage Hands-on experience in networking LAN / WAN products : Routers, Switches, Firewalls, NMS, etc. - Mobile data / cable operators’ knowledge - Strong hands-on working knowledge of TCP / IP networks, packet sniffing and traffic generation. - Software development on Linux environments - Knowledge of docker containers / Kubernetes concepts - experience is a big advantage - Experience with RESTful API (JSON structure) - Knowledge of kafka BUS concepts and how to debug - Programming skills, scripting languages & build tools : Python / Perl / Bash. - DevOps experience.
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Product Expert • Madrid, Comunidad de Madrid, España
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