Senior Digital Customer Success Manager - S / 4HANA Private Cloud - EMEA South

Overview We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.

What you’ll do As a Senior Digital Customer Success Manager - Specialist (Senior D-CSM Specialist) for S / 4HANA Private Cloud, you will act as a trusted advisor, maximizing customer lifetime value by delivering guidance to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions.

The D-CSM Specialist for S / 4HANA Private Cloud ensures scalable, proactive engagement by following a globally consistent framework. The standardized customer experience blends the human touch with key data-driven Tech-touch interactions and self-service resources. This complementary approach, combining automation with human engagement, fosters successful adoption and increases the customer’s accountability throughout their transformation journey.

Build executive relationships and earn trusted advisor status with customers

Identify new opportunities for customers to leverage new or expanded SAP solutions

Mitigate churn through a strong focus on Adoption & Consumption

Identify sales leads and support sales in expansion and upsell efforts

Manage through crisis and de-escalate customer situations

Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions

Your focus is RISE with SAP, the transformation journey to help SAP ERP customers transition to SAP Business Suite. Particularly on SAP S / 4HANA Cloud Private Edition, which is a stepping stone to SAP Business Suite. You enable organizations to accelerate cloud adoption, optimize business value, and maximize automation by leveraging digital tools.

What you bring Executive presence and relationship building skills

Strong experience and knowledge of S / 4 HANA PCE

Knowledge of business models, strategies, and line of business processes

Proven ability to handle difficult customer situations and discuss complex issues with customer executives

Experience with cloud software solutions and delivery models

Expert level domain expertise

Ability to apply risk-mitigation strategies to customer situations

Knowledge of SAP solutions portfolio and the business processes they enable

SAP Business Suite certification

Some technical understanding to address technical issues with customers

Bachelor\'s degree or equivalent required

Experience in business software

Knowledge of SAAS and IAAS processes

Strong program / project management and governance skills

Relationship-driven mindset with excellent verbal and non-verbal communication skills

Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.

Fluency in English is essential, fluency in Arabic, Spanish, Turkish or Italian languages would be desired.

Location : Barcelona

Meet your team You will work closely with SAP Regional leadership and