Strategic Customer Success Manager

Location : Barcelona, Spain (hybrid)

Contract : full time / indefinite

Language(s) : German (native speaker) and English (C1)

Serrala is the global leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications.

Our solutions streamline all working capital-related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments.

Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse global community.

Join us as we lead the future of finance automation!

Your Day to Day :

• Customer Health Management : Maintain accurate health-score that blends leading indicators (feature adoption, NPS, executive sponsorship) with lagging ones (renewal likelihood, support sentiment); trigger proactive playbooks as soon as a score dips, and build advocacy based on on Value Realization.
• Quarterly Business Reviews (QBRs) : Conduct quarterly business reviews (QBRs) to showcase value delivered and align with customer outcomes, milestones and strategic priorities.
• Value Creation & Success Plans : Develop tailored success plans to drive adoption, maximize product value, and help customers achieve their business objectives with Serrala’s solution. Ensure Value realization in close partnership with the Solution Architects / Value Engineering Team
• Retention : Apply logo retention strategies and churn mitigation plan to ensure high logo retention through renewals and minimized churn
• Expansion : Collaborate with