Operations Specialist

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Operations Specialist.

The Operations Specialist combines a solid management background with hands-on experience in consulting projects and CRM solution implementation. The ideal candidate will be responsible for overseeing the overall approach and profitability of projects. This role is key to ensuring the viability of each project by optimizing resources (commercial, operational, and technological) and supporting strategic and tactical decision-making.

Responsibilities :

Project Management and PMO :

• Monitor and control the profitability and expectations of multi-client CRM consulting projects, from proposal to closure and delivery.
• Manage PMO (Project Management Office) tracking, analyzing deviations between budgeted and actual project costs, and ensuring corrective and preventive measures. A hands-on approach is required.
• Coordinate with the commercial team to manage client expectations.

Planning and Budgeting :

Operational Performance Analysis :

Support to Management and Project Leaders :

Experience :

Skills :

WHAT DO WE OFFER

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.